Please take a few minutes to look over the below policies.

​

Please fill out our online form and submit all relevant documents. You can also come in person to pick up a relevant forms and either mail to us or drop it off at the Zendog facility. This is to ensure we are up to date on all information regarding your pet, and can welcome him/her to our daycare, overnight stays, grooming and walking services. If you have any questions, please do not hesitate to contact us at 416-885-6636.

​

Please note that we will accept reservations for all Zendog services only pets that have completed all the relevant signed agreements and authorizations. Please see forms and agreements at the bottom of this page.

​

​

Business Hours

Zendog Daycare

Monday to Friday                         7:45am – 6:30pm

 

Zendog Grooming

Monday to Friday                        10:00am – 6:00pm

 

Zendog Retail Store

Monday to Friday                        9:30am – 6:30pm

Saturday                                       10:00am – 6:00pm

Sunday                                          Closed

 

Zendog Walking Services

Monday to Sunday                      9:00am – 9:00pm

​

​

​

Assessment

With all new customers for all services, we will first schedule a meet and greet to get to know each other, and all dogs must complete a temperament assessment prior to using any of the Zendog services.

​

​

Behaviour

All dogs must be non-aggressive. Guardians will need to certify that their dog(s) have not harmed or shown any aggressive or threatening behavior towards any person or any other dog(s). Please remember that your dog will be spending time with other dogs and that their safety and health is our main concern.

​

​

Health

The health of our four-legged clients is of paramount importance to us. Therefore, dogs must be free of any condition that could potentially jeopardize the health of other animals in our facility. Any dog that has been ill with a communicable condition will require a veterinarian certificate of good health prior to booking services with us.

​

​

Medication

We are happy to give medication, but do require a Medication Form to be completed each time your dog is in our care. All medication must be in its original container. Zendog centre will give the medications as instructed by you, but our staff has not been specially trained to treat your dog’s medical condition. We do not accept dogs that require medical treatment beyond the dispensing of medication (i.e. drains, bandage changes, suture removal, etc.).

 

​

Spay / Neuter

Dogs seven months of age or older MUST be spayed or neutered prior to attending Zendog daycare or overnight stays.

 

 

 

Special Needs & Medical Care

Zendog recognizes that some of our guests may have special needs. Clients must identify any special requirements with us when making a reservation, including but not limited to: medications, supplements, special meal preparation, extra feeding times, daily brushing, puppy care, and senior care (additional charges may apply).

​

​

Vaccinations

Dogs must be free of fleas and ticks and on a veterinarian approved flea prevention program from June through November. All dogs must be up to date with their vaccinations. These vaccinations include Distemper, Adenovirus Type 2, Parvovirus, Bordetella and Rabies for dogs. Guardians are required to provide veterinarian certification. Please allow a minimum of seventy-two (72) hours to pass between giving your dog these vaccinations and using any Zendog services. If at any time your dog is found to have fleas or ticks, we will provide the appropriate flea or tick removal treatment at your expense.

​

​

Emergency Care

Unfortunately, this could happen.  Should your dog happen to require medical attention we will do everything we can to provide the right treatment for your dog in a timely manner.  In the event that we are unable to reach you in a timely manner for whatever reason, we reserve the right to take your pet to the nearest veterinarian at the cost of $25.00 per hour .

 

​

Promotions

Any third party promotions is subject to Zendog Services' approval. Promotions are applicable to new customers only that have not used any of Zendog Services before, unless otherwise specified.

​

​

​

Zendog Daycare

We strive to provide a safe, cozy, and stimulating environment for your pets.

All our guests are closely monitored and supervised to ensure everyone in our pack gets along and has fun. Excessive barking, excessive mounting (humping), excessive urination, aggressive play, plaything possession, guarding, and bullying may lead to Zendog refusing admittance to our daycare.

Please understand, this is to ensure the safety of all our members, canine and humans alike.

 

We will do our best to try and integrate him/her in our group and will always take the precaution of separating the offending dog from the group when necessary. We will communicate any untoward behaviour with you and work with you to improve their behaviour so they can fully enjoy their experience.

​

Age Eligibility

‘Youngsters’ are welcome to join Zendog Fundays two weeks after completing their second series of DHPP (Distemper/Hepatitis/Parvovirosis/Parainfluenza) vaccinations which are usually given at 12 weeks of age and Bordatella (for Kennel Cough). Pups 16 weeks of age or older require a Rabies vaccination.

 

Zendog Centre Safety

Zendog strives to provide a social, healthy and safe environment. Due to this we reserve the right to refuse admittance to any dog that does not meet our health and behavior requirements and for which we do not have updated signed forms, vaccinations and information on file. Any dogs that do not follow our ‘behaviour etiquette’ may be separated from their friends to give them a chance to calm down before rejoining the group.

Suspension or expulsion may be necessary if bad behavior persists.

 

Reservations and cancellations

Zendog daycare reservations are suggested, so please call us at least 24 hours in advance to ensure we have available space. Should you not reserve a spot, space will be on a first come first serve basis. Cancellations must be made at least 24 hours or there will be full cancellation fee of daily daycare rate.

​

Zendog team members may photograph or video the client’s pet(s) and use these photos/recordings for marketing and promotional purposes without any liability or obligation by the client.

​

​

​

Zendog Overnight Stays

As stated, all new customers will undergo an assessment at our facility at a mutually agreed date and time. Reservations are required for all overnight stays.

Overnight stays are very popular during major holidays and we recommend booking well in advance as space is limited.

We request you bring your dog’s regular food to avoid causing possible digestive issues (diarrhea, upset stomach, etc.). Please separate and individually wrap each meal clearly-marked with your dog’s name and any feeding instructions (i.e. add water, etc.). Please add an extra food bag for your dog in case you are delayed on pickup. This will ensure your dog will be correctly fed and you will know that every meal is properly prepared.

Personal Items, Toys etc.

Please do not bring personal items or toys when dropping off your dog. Zendog is not responsible for loss or damage to any personal item or toy.

Zendog team members may photograph or video the client’s pet(s) and use these photos/recordings for marketing and promotional purposes without any liability or obligation by the client.

 

Payment & Cancellation

For all overnight stays a deposit for the first night is required (Cash or credit card) at the time the reservation is confirmed. For long stays Zendog may request an increased deposit based on the length of stay. When dropping off your pet, they must be brought in on a leash and wear a collar.

Reservations cancelled within 48 hours of the reservation are subject to a cancellation charge of the deposit.  

​

​

​

​

Zendog Walking

Zendog personnel may enter client’s home for the purpose of picking up/returning their pet. We will not be held responsible for dogs that cause damage to furniture, carpet, flooring/woodwork, walls, etc. while walker is not present. Zendog cannot be responsible for any complications dogs may suffer or actions of dogs while they are unattended.

Zendog Services and their sub contractors agree to provide services stated in this contract in a safe, reliable and trustworthy manner. In c-09y onsideration of these services and as an express condition thereof, the client expressly waives any and all claims against Zendog Services or its sub contractors unless arising from negligence on the part of Zendog.

All pets need to wear proper Licensing Identification. Zendog is not liable for any fines incurred if pet is not wearing such identification.

Zendog walkers may photograph or video the client’s pet(s) and use these photos/recordings for marketing and promotional purposes without any liability or obligation by the client.

Pet sitters are representatives of the company and have signed non- compete agreement. At no time are they allowed to solicit business from clients referred to them by Zendog. If they do so, or if they accept pet sitting jobs independently, they are at risk of losing their jobs. This is necessary to protect the business.

Any wrongful or misleading information in the Pet Information sheets may constitute a breach of terms of this Dog Walking Contract and be grounds for instant termination thereof.

 

​

Reservations

We will always do our best to accommodate all of our client’s schedules; however we do recommend placing your reservations on as early as possible preferably over the weekend before the week has started. We allow you to set up your dog-walking service as a recurring reservation to ensure your dog walker will always have your reservation scheduled. Please email us your request for a recurring service.

**To avoid missed appointments and/or billing errors, we ask that you do not schedule or cancel appointments directly with the dog walker/pet sitter.

 

​

Cancellations

A cancellation notification for walks requires a minimum of 24 hours prior for a dog walk service. Cancellations made after this time will incur charges as follows:

• 50% cancellation charge (12 hours to - 24 hours notice)

• Less than 12 hours notice full cancellation charge will be applied. Our pet professionals are prepared and we reserved the time to walk your dog on our schedule. For this reason we believe their time should be respected, therefore full cancellation charges apply.

​

​

Walker Sick Days and Vacation Days

Occasionally, our walkers get sick or request time off. We will always advise you in advance that your walker has requested time off and arrange for another Zendog staff member to walk your dog. Unfortunately, we cannot guarantee you will have the same substitute each time; however, we make sure that each substitute is prepared. All of our dog walkers are bonded and insured through the company, and will always have a copy of your dog’s profile sheet so that he or she can keep the routine consistent and give your dog a great visit. The regular cancellation and scheduling policies still apply.

​

 

Entrance Access/Walk Time

Please allow the dog walker at least 1 (one) hour window to arrive at your home, this allows for the travel time between services to ensure we meet all our client’s needs.

If you live in a building or complex that has a secured entrance, please ensure we have written permission to access your apartment or condo. In the event that access becomes time consuming as Zendog Services representative sees fit, we will notify you and request a copy of key & fob in order to make sure we do not waste time for our walks and that we are on time for the rest of our clients' walk requests and schedules.

It is the client’s responsibility to ensure on rainy/snowy days a suitable towel is provided by the front door each day the dog is walked, to be used to clean the dog if necessary.

Please note, due to the limited time your dog walker has to spend to ensure your dog is clean on muddy days, your dog will not be bathed under any circumstances.

If entry to a home cannot be made due to keys not being left at concierge or faulty keys, client must authorize the use of management to open the door.  Should this not be possible, the dog walker will not be able to provide the service and the full cancellation charge will apply (this will only be charged should all other options be exhausted).

 

​

Extreme Weather

In order to serve the best interest of both your dog and the walker, 1-hour walks will not occur if there are extreme weather advisories or strong storms with thunder and lightning. In either case we will go outside long enough for your dog to relieve themselves.

​

​

Pet Health, Behavior, and Safety

All dogs must have up to date agreements and vaccination information on file at the Zendog centre.

Zendog Services reserves the right to refuse services to any pet for any reason including, but not limited to:

• If the dog appears sick, injured or in any pain

• Aggressive dogs

• The dog behaviour could jeopardise the health and safety of other dogs/pets or our staff

• Dogs over the age of 8 months that have not been spayed or neutered

• Unruly or untrained dogs

• Dogs that choke themselves on their leash

 

All dogs must be walked on a leash, with no exceptions.  Zendog Services does not walk dogs on prong collars or choke chains or any other form of aversive training collar.  Should you feel your dog(s) require/s these types of equipment, Zendog Services will provide a head halter or easy walker to be used during our services at no additional charge.

Client agrees to be responsible for all costs (including, but not limited to, transportation, medical care, attorney fees, etc.) if client’s dog should bite another person or animal.

For safety reasons, if at any time your walker feels that the apparatus used to walk your dog is unsafe or not secure enough, we will provide alternative gear to walk your dog.

 

Zendog walking - Payment

Zen dog Services will email you the invoices based on the payment terms you choose.  We accept payment bi-weekly and monthly.

As dog walking invoices are issued following service provided according to your request,  payments are due upon receipt. Invoices that are not paid upon receipt will be charged a 5% interest fee each week until payment has been confirmed. Invoices outstanding after 60 days past the due date may be subject to cancellation of services.

We accept various payment options:

Payment can be made by email transfer to info@zendogservices.com. When paying via e-Transfer please include in the comment section the invoice number you are paying for. Cash / Credit card payment can be made in the Zendog Centre located at 584 Church Street. Cheques can be made payable to Zen Pet Services Incorporated. If paying by cash please have cash in a sealed envelope with your name and invoice number clearly written on it so we can allocate it to our books. If you have paid in cash you will receive a receipt once head office receives it.

​

​

​

Cat Visits

Reservations

We will always do our best to accommodate all of our client’s schedules; however we do recommend placing your reservations on as early as possible preferably over the weekend before the week has started.

**To avoid missed appointments and/or billing errors, we ask that you do not schedule or cancel appointments directly with your Zendog Pet Professional.

 

Cancellations

A cancellation notification for walks requires a minimum of 24 hours prior to any scheduled cat visit. Cancellations made after this time will incur charges as follows:

• 50% cancellation charge

• If your pet professional arrives at your home for a scheduled service and your pet is not home or we are unable to access your residence, or for any other reason that may arise, full cancellation charge will apply. Our pet professionals are prepared and have travelled to complete the service. For this reason we believe their time should be respected, therefore full cancellation charges apply.

• Enrolling in any of Zendog's training classes means that you reserved a seat that can not be replaced. All sales are finals. 

​

* Zendog reserves the right to change prices and policies without prior notice

​

Online Forms:

​

​

​

​

​

​